1. Australia’s Largest Taxi Fleet

As Australia’s largest licensed taxi network, our fleet of over 10,000 vehicles spans every state and territory, covering Melbourne, Sydney, Brisbane, Adelaide, Perth and regional locations right across the country. No matter where you are, there’s always a 13cabs nearby.

A large fleet also means shorter wait times, more vehicle availability and consistent coverage whether you’re in the CBD or the suburbs. Simply put, no other taxi network in Australia comes close to our scale or reach.

2. Over 60% of Our Fleet Is Hybrid

More than 60% of the 13cabs fleet is hybrid, making us one of the most environmentally responsible transport options in Australia. Every hybrid vehicle on our network actively reduces emissions on Australian roads. This means when you choose 13cabs, you’re not just getting a reliable ride. You’re making a more sustainable choice.

3. Built in Australia, Trusted Nationwide

13cabs was founded in Australia and built around the needs of local passengers. Today, we’re backed by one of the world’s most trusted names in taxi technology, which means you get the reliability Australians have always trusted, plus the innovation of a world-class transport network.

4. Regulated, Licensed and Accountable

13cabs operates under strict government regulation in every state and territory. This means your fare isn’t set by a private algorithm. It’s calculated based on government-regulated rates, so there’s no black-box pricing, no hidden logic and no sudden changes based on what a piece of software decides your trip is worth.

Every 13cabs Driver also holds a government-issued taxi license and is fully accountable through official regulatory bodies. So, when you travel with 13cabs, you’re protected by formal consumer protections under Australian law. That’s a level of transparency and accountability that unregulated rideshare platforms simply can’t match.

5. No Surge Pricing, Ever

Rideshare platforms can multiply fares several times over when demand spikes. With 13cabs, that never happens. Your fare is made up of a base hire charge at the start of your trip, plus the distance and time travelled. Depending on your state, a booking fee or government levy may also apply. 

Not sure what your trip will cost? Use our Fare Estimate Calculator before you book to get a price guide based on your pickup and drop-off locations. Here’s how:

• Enter your pickup location and destination
• Choose whether you’re booking for now or later
• Select your preferred vehicle or service type
• Review your estimated fare before confirming your booking

6. The Option to Lock In Your Fare Upfront

Our Fixed Fare Taxi option lets you see your fare before your trip begins, so there are no surprises at the end. It’s separate from pre-booking and can be selected at any point when making a new booking.

Your Fixed Price is calculated using Google Maps to plot the fastest route, factoring in trip time, distance, traffic conditions, state government fees, levies and tolls. As long as the trip follows the planned route and destination, the quoted price remains the same.

Here’s how to lock in your fare with 13cabs:

• Log in to the 13cabs App or visit our website and enter your pickup and drop-off details
• Select the Fixed Price option to secure your quoted fare with no additional charges
• Review your quoted fare before confirming
• Pay by card to lock in the price

7. Flexible Payment Options With No Hidden Fees

We make paying for your ride as easy as the ride itself. 13cabs accepts a wide range of payment methods so you can pay however suits you best, including:

• Cash
• Credit and debit cards
• Cabcharge
• Google Pay 
• Apple Pay
• PayPal 

There are no hidden fees added at the end and no surprise charges at checkout. The fare you see is the fare you pay. 

If you book through our App, your card is processed automatically, and a receipt is sent straight to your inbox, so there’s no fumbling for cash or waiting for a terminal.

8. A Wide Range of Taxi Services for Every Trip, Group and Need

Not every trip looks the same, and our services reflect that. From solo rides to group travel, airport drop-offs to interstate journeys, 13cabs has an option built for it.

Our taxi services include:

• Full-size sedan for everyday solo and shared trips, comfortably seating up to four passengers
• SUV for trips that need a little more room, fitting up to six passengers with extra luggage space
• MAXI TAXI for larger groups, accommodating up to 10 passengers in a single vehicle
• Wheelchair Accessible Taxi for passengers who use wheelchairs or mobility aids, with secure anchor points and trained drivers
• Airport transfer for stress-free drop-offs to major Australian airports, so you arrive on time without the parking hassle
• Fixed Fare Taxi to lock in your price before your trip begins, with no surprises at the end
• Taxi for Pets so your pet travels with you safely and comfortably
• Baby Seat Taxi for families travelling with young children. Available in New South Wales only. To request a baby seat, call our contact centre directly as this option is not available through the App or website.
• Long Distance Taxi for intercity and regional travel, with comfortable vehicles built for longer journeys
• Parcel delivery for same-day, door-to-door sending when you need something delivered fast

Whether it’s a quick crosstown trip or a long haul between cities, there’s a 13cabs taxi service ready for it.

9. Inclusive Transport for Every Passenger

13cabs is a registered NDIS transport provider with more than 20 years of experience helping Australians with disabilities get around safely and reliably. 

Our Wheelchair Accessible Taxis feature secure anchor points and are operated by trained drivers who understand the specific needs of passengers with mobility aids, covering everything from medical appointments and social outings to work and school runs. We also work with registered My Aged Care providers across Australia to help connect passengers aged 65 and over with reliable transport. 

For families and schools, our dedicated school transport service offers door-to-door rides with professional Drivers who hold Working With Children checks. Every vehicle has cameras installed, Fixed Price fares are available, and you can request the same Driver for every run, so your child travels with someone familiar.

10. Professional, Trained Drivers You Can Count On

Every 13cabs Driver is police-checked, uniformed and professionally trained. They’re licensed professionals who know their cities and routes and how to treat passengers with respect. 

If you’ve had a great experience with a particular Driver, the MyDriver feature on our App lets you save them and request them again for future trips. It’s a small but meaningful way to take control of your travel experience and ride with someone you already trust.