13cabs is a proud NDIS transport provider.

We do the driving, but as a 13cabs NDIS Passenger or anyone requiring extra care, you’re in safe hands.

Every year, Australians with disability make more than 8 million journeys with 13cabs. It’s a trusted relationship that’s lasted more than two decades, which makes 13cabs the perfect partner for NDIS participants and anyone who requires extra care.

As an NDIS transport provider for more than 5 years, we have a specialised team ready to assist you with your transport needs. We understand that having the ability to use safe and reliable transport is key to maintaining independence. This may mean travelling to work, school or study, or it might mean transport to appointments or social events.

When you open a 13cabs Travel Account you have total control of your spend, full transparency of trips and 24/7 support from our Australian-based call centre.

School Transport
School
Transport
All our professional Drivers have Working with Children Checks
to get your kids there, safely.
Wheelchair accessible taxis
Wheelchair accessible taxis
We’ve got over 20 years of
experience in offering transport solutions for people in wheelchairs.
Taxi subsidy schemes
Taxi subsidy
schemes
At 13cabs, we support taxi
subsidy schemes in every state
and territory.
Myagedcare
My Aged
Care
13cabs is committed to working
with My Aged Care to support
over 65’s travel needs.

How it works.

How 13cabs works for NDIS Participants.

13cabs Travel Accounts are available for anyone with NDIA or Plan Managed transport supports.  By choosing a 13cabs Travel Account, you will be set up with a VIP code to book taxis by phone or online.

It takes around 5 business days for your account to be activated once we have received a signed service agreement. We will invoice your plan weekly, with 7-day payment terms. To get started with a 13cabs Travel Account, please complete the form below or email us at ndis@13cabs.com.au.

How 13cabs works for NDIS Support Coordinators.

After more than 20 years providing mobility access for Australians with disability, we know one thing for certain; every passenger’s needs are different. That’s why we’re flexible when working with you to manage travel for your participants.

As a registered NDIS transport provider, we work directly with Support Coordinators and Participants to understand mobility needs and budget constraints, helping participant’s to make choices around their individual transport needs.  

How 13cabs works for NDIS Plan Managers.

The NDIS was designed to give Australians with a disability the freedom and choice to decide what’s best for them. That philosophy of control flows right through your relationship with 13cabs. From trip histories to invoicing, everything is transparent and integrates seamlessly with all major accounting software packages. 

Open a Travel Account with us

By choosing a 13cabs Travel Account, you can use your NDIS transport funding and take control of your travel. Our fleet of vehicles includes taxis and wheelchair accessible vehicles to get you from A to B in a vehicle suited to your individual needs.

Get started today

Choose your NDIS Plan:

Frequently asked questions.

Am I eligible for a 13cabs Travel Account?

You will generally be able to access funding through the NDIS for transport supports if you are unable to use public transport without substantial difficulty due to your disability. You can refer to your individual NDIS plan to see if you have transport funding available. 

For more information about the NDIS and transport funding click here 

https://www.ndis.gov.au/participants/creating-your-plan/plan-budget-and-rules/transport-funding 

How does a 13cabs Travel Account work?

Our specialised team understands that having the ability to use safe and reliable transport is key to maintaining independence. For many this may mean travelling to work, school or study, or it might mean transport to appointments or social events. 

With more NDIS-trained and Accredited Drivers across Australia’s largest fleet of accessible vehicles, 13cabs is your trusted NDIS transport provider. Our Australian-based booking and support call centre is open for you 24/7, call us on 132227 anytime. You can also choose to book online at www.book.13cabs.com.au using your own personalised login. It’s a great way to keep track of your trips and better still, you get a price guarantee.

What type of vehicles are available?

By choosing a 13cabs Travel Account, you can use your transport funding and take control of your travel. 13cabs’ fleet of vehicles includes taxis, limos, and wheelchair-accessible vehicles to get you from A to B in a vehicle suited to your individual needs. 

Do you service my area?

13cabs is Australia’s cab company, and we service most part of Australia.  

You can use our Service Area Finder to see if 13cabs operates in your local area. Click here 

https://www.13cabs.com.au/about-us/service-areas/

How can I get started?

To sign up for a 13cabs Travel Account, please complete the form and one of our friendly team will contact you to provide a Service Agreement. If you have any other questions, please email us at ndis@13cabs.com.au

Are you are a Self-Managed Participant?

Empowering you to use your transport funding and take control of your taxi travel needs. The Fastcard for NDIS Participants lets you easily access your NDIS transport funding and is suitable for budgets of any size.

Load up your Fastcard with an amount of your choice and store your Fastcard directly in your smartphone’s Digital Wallet or into the 13cabs app for contactless payment. Book via the 13cabs app or call us on 13 2227 and pay with your Fastcard at the end of your trip.

You can purchase your Fastcard for NDIS here

We're here to help you.
Woman in contact centre