We do the driving, so you can focus on what matters. Whether you’re an NDIS participant or someone who requires extra care, you can travel with confidence knowing you’re in safe, experienced hands.
Thousands of participants nationwide choose 13cabs for their everyday travel. Backed by over 50 years of experience in transport and a dedicated NDIS support team, we deliver safe, reliable transport that supports independence, choice and flexibility.
A 13cabs NDIS Travel Account provides clear visibility of transport spend, optional budget controls, and 24/7 Australian-based support, with access to taxis and wheelchair accessible vehicles to suit a range of mobility needs.
Driver Training and Safety
Our drivers complete a rigorous training programme to ensure they deliver safe, reliable and respectful transport. Training focuses on supporting passengers with diverse mobility needs, providing door-to-door assistance where required, and creating a calm, dependable travel experience.
To maintain high service standards, vehicles undergo regular inspections to ensure they are clean, well maintained and suitable for accessible transport.
How it works
How 13cabs works for NDIS Participants.
Safe, flexible transport that fits around your life.
With a 13cabs Travel Account, you can use your approved NDIS transport funding for eligible trips, including medical appointments, work, education, and social activities.
What this means for you:
- Book taxis online or by phone when you need them using your own unique code
- Travel with trained, experienced drivers
- No in-vehicle payment needed, simply book and go
- Access suitable vehicles, including wheelchair accessible taxis
- Get monthly updates on your spend
- Stay independent, with no long-term commitments
How 13cabs works for NDIS Support Coordinators.
Reliable transport with low administration.
13cabs is an NDIS-registered transport provider, making it easy to support participant choice, independence and safety, without ongoing coordination.
What this means for you:
- Quick, online account setup for participants
- Minimal admin once the account is active
- Transport aligned to approved NDIS funding
- Optional spend limits to help manage budgets
- Nationwide coverage and accessible vehicle options
How 13cabs works for NDIS Plan Managers.
Clear reporting. Simple billing. Confident budget management.
We support transparent transport spending while keeping participants in control of their choices.
What this means for you:
- Clear trip records and reporting
- Straightforward billing (e.g. weekly invoicing)
- NDIS-registered transport supports
- Optional budget controls to reduce overspend risk
- A single point of contact for support
Open a Travel Account with us
- Complete the ‘Travel Account application’
- We will confirm you have the right funding with your Plan Manager or via the NDIA Portal
- Once approved, you will receive a Service Agreement to review and sign
- You will receive your unique code and can begin booking!
School Transport
Drivers with Working with Children Checks to get your kids there, safely.
Wheelchair Accessible Taxis
We’ve got over 20 years of experience in offering transport solutions for people in wheelchairs.
Taxi Subsidy Schemes
At 13cabs, we support taxi subsidy schemes in every state and territory.
My Aged Care
13cabs is committed to working with My Aged Care to support over 65’s travel needs.
Are you are a Self-Managed Participant?
Take control of your transport with the 13cabs Gift Card, a simple, flexible way to use your NDIS transport funding for taxi travel.
Designed for self-managed participants, the 13cabs Gift Card allows you to manage your transport budget with confidence, giving you a clear way to pay for safe, reliable taxi journeys.
How it works
- Load your 13cabs Gift Card with an amount that suits your budget
- Use it for taxi travel booked via the web, phone, or street hail
- Pay easily at the end of your trip using your Gift Card
It’s a straightforward way to manage transport spending, without ongoing accounts or complex administration.
Frequently asked questions
We're here to help
- 24/7 customer support
- Personalised service
- Trained professionals