21 October 2026
A 13cabs Wheelchair Accessible Taxi lets you travel comfortably in your own wheelchair or mobility scooter in a vehicle built specifically for accessible travel. Your Driver is trained and certified to secure you safely, and you pay the same regulated fare as any standard trip.
We’re Australia’s largest taxi network, with over 10,000 vehicles nationwide, and a registered NDIS transport provider. For more than 20 years, we’ve supported Australians with disabilities through reliable travel. Our Driver training is government-certified.
If you have a permanent disability, use a mobility aid or travel with companions, 13cabs Wheelchair Accessible Taxis are built around your needs. Here’s everything you need to know about our vehicles, drivers, fares and booking options before you ride.
What kind of vehicle arrives when you book a Wheelchair Accessible Taxi?
A MAXI TAXI always arrives, as it’s the only vehicle in our fleet fitted for wheelchair access. All our wheelchair-accessible vehicles are MAXI TAXIs, so you always have plenty of room.
- It seats up to 10 passengers, and there’s room for family, friends or carers to travel with you.
- Built-in anchor points hold your wheelchair or mobility scooter safely in place for the entire trip.
- Depending on the layout, they can carry more than one wheelchair at a time.
Your vehicle will come with either a ramp or a hydraulic lift. Both options make boarding easy, so you stay comfortably in your chair.
Just let us know during booking if you use a mobility scooter rather than a wheelchair and how many companions are coming. Certified assistance animals are always welcome, and your Driver may ask to see the animal’s identification card.
How our professional Drivers assist you from pickup to drop-off
Our professional Drivers look after your mobility needs from start to finish. Here’s how your trip works in three simple steps:
- Your Driver comes right to your door and helps you board.
- They safely secure your wheelchair or mobility aid before you set off.
- At your destination, they take you straight to where you need to go.
Your Driver stays with you through every step of the way, so you’re never just left at the kerb. That’s genuine door-to-door service.
For your peace of mind, all Drivers complete government-certified training covering safe loading, unloading and transport. They’re also police-checked and uniformed, so you always know you’re in good hands.
For regular trips like weekly appointments, you can use the MyDriver feature in the 13cabs App to save a favourite Driver and request them again.
Do wheelchair taxis cost more, and what’s included in your fare?
No, a wheelchair taxi doesn’t cost any extra. There’s never an added charge for a vehicle that supports a wheelchair or mobility aids, so you pay the exact same government-regulated rates as any standard trip.
We also don’t use surge pricing on App or website bookings, which means demand won’t push your fare up. When it comes to payment, you can choose from plenty of easy options, including cash, credit or debit cards, PayPal, Apple Pay, Google Pay and Cabcharge.
Three ways to know your wheelchair taxi fare before you ride
We give you three easy ways to check your taxi fares, so you always know your trip cost before you ride. Here’s how each option works:
- Metered fares run on government-regulated rates based on distance and travel time, with the final total showing on the meter at the end of your trip.
- A Fare Estimate gives you a price guide before you book. Traffic, travel time and the route taken can change the final metered fare.
- A Fixed Price is available in most 13cabs locations. It locks in your fare before you travel when you select it in the 13cabs App or website and pay by card, so you know the exact cost upfront.
How to book your wheelchair taxi
Booking a 13cabs wheelchair taxi is straightforward, and you can pick whichever option works best for you. Here are the main ways to book:
- Use the 13cabs App to request a ride right away and track your Driver in real time.
- Head to our website to book online and manage your travel details in your own time.
- Call 13 2227 if you prefer to speak to someone directly or have specific details to talk through.
Our Wheelchair Accessible Taxis run 24 hours a day across Australia, so you can get a ride whenever you need one. You can also pre-book up to seven days in advance, which is ideal for medical appointments and early flights.
Why wheelchair users choose a regulated taxi over rideshare apps
With a regulated taxi, government rules set your fare, not a private algorithm. That means fair rates, a fixed fare option and no surge pricing on App or website bookings. Your Driver is also fully licensed, trained and accountable under Australian law.
Every trip is GPS-tracked with clear vehicle details for each booking. If you ever need help along the way, our Australian customer support team is always here for you.
Public transport doesn’t always suit every wheelchair user. A rideshare platform is not a licensed taxi service, nor are its fares set by the government. Our wheelchair accessible transport services fill that gap with trained Drivers and vehicles fitted for your wheelchair.
That’s why so many people choose 13cabs as a dependable rideshare alternative right across Australia. You can book your wheelchair taxi online, through the 13cabs App or by calling 13 2227.
