We're hiring!
At 13cabs we are proud of getting people from A to B safely and we welcome you to be part of our positive workplace culture. If you would like a rewarding career at Australia's largest personal transport provider, apply via the listings below which allow you to apply via our parent company A2B Australia.
About the Role:
Reporting to the Chief Operating Officer and supporting A2B Corporate Transport, Payments and Product Owner management teams, this role will be accountable for developing and executing risk strategies for the mitigation, detection and response to fraud, product abuse and chargeback activities. This role will lead a team of four.
Key Responsibilities
- Define and develop cross-functional business processes and service level agreements to both internal and external stakeholders
- Monitor internal fraud prevention and risk protocols to ensure they are highly effective in mitigating payments related risks, fraud, product abuse and protecting revenue loss across the business
- Conduct in-depth user activity investigations through analysis of disparate sources of data (customer support tickets, trip activity, network/operator analysis etc.) in response to internal and external escalations, and apply learnings to enhance the process
- Collaborate with third parties (banks, law enforcement, etc.) regarding fraud investigations
- Identify and implement risk strategies & corrective actions to mitigate drivers of compliance and fraud risks, whilst ensuring optimal detection of fraudulent transactions and maintaining a seamless client and partner experience
- Maintain up to date knowledge of the payments fraud environment in which A2B payments products operate.
About You:
To excel in this role, you should have:
- Demonstrated strong people management and leadership experience
- 5-10 years’ experience in managing a Risk, Trust and Safety, Fraud and/or advanced Customer Support teams handling incident investigations OR other relevant investigations experience roles.
- Demonstrated Business Process Re-engineering experience/Project Management abilities
- Excellent business communication and stakeholder management skills
- Strong customer focus and a passion for delivering exceptional service
- Proactive mindset with a drive for continuous improvement
Why Join A2B:
- Join a leading ASX-listed company at the forefront of the personal transport industry
- Contribute to cutting-edge technology solutions used by taxis globally
- Work in a dynamic and collaborative environment
- Opportunity to lead and manage the mitigation, detection and response to fraud
- Drive innovation and contribute to the growth and success of the organisation
- Competitive compensation package and benefits
If you are a driven professional with a passion for risk mitigation, we invite you to join our team. Apply now to be part of our exciting journey!
About Your Role
In this role you will provide a high level of customer service to account customers by showing a good understanding of the customer’s business and addressing customer needs in a timely manner. Potentially you will be able to grow bookings and network revenue by enhancing customer experience and service in specialised mobility.
- Provide a high level of customer service to account customers.
- Demonstrate a good understanding of customer’s business.
- Address customer questions and concerns in a timely manner.
- Maintain relationships between external stakeholders
About You
- High school certificate
- Actively listens and demonstrates an understanding of concerns / issues. Able to put themselves in other’s shoes.
- Develops goals and plans. Anticipates obstacles. Co-ordinates own activities with those of others. Consistently achieves objectives.
If you want to help our local community please hit the apply button!
About your role
Your role is responsible for Cabsure Insurance sales (CTP, General insurance and other products) and administration to support fleet growth, drive revenue, and generate returns. You will also be managing Insurance related matters with Operators and external customers.
- Ensure high customer engagement and satisfaction to drive commercial outcomes.
- Maximise the Cabsure customer value proposition to ensure that 13cabs is the preferred network partner.
- Effective collaboration with internal teams to ensure a seamless customer service experience.
- Consistent implementation of workflow processes and expectations
- Proactive management and integration of new products, systems, and services
- Collaboration with other departments to ensure systems and processes are developed and continually optimised for efficiency.
- Records and documentation are established and well maintained.
- Insurance/Cabsure meet 13cabs standards, policies and procedures, and Regulatory requirements (SIRA)
- Insurance/Cabsure compliance with legal requirements and regulatory changes.
- Breaches and non-compliance matters are effectively managed with minimal negative impact.
- Effective communication and reinforcement of safety and quality policies and procedures
About you
- Tertiary qualification in business, Insurance management or related discipline desirable.
- 2 years+ Insurance sales and management or other related experience
- Resolves problems pragmatically; sees issues from new perspectives; understands how components come together. Displays wisdom and business acumen.
- Sets goals, develops plans, anticipates obstacles, and develops alternative plans.
How do I apply?
This is a fantastic opportunity to build on the career you have developed to date and be part a growth period in a long running organisation.
If what you have read resonates with your values, experience and career aspiration then please hit the button below and submit your application.
About Your Role
This role supports both the local office administration responsibilities and the National Credit and Collections team. Local office responsibilities include, but not limited to, customer service, administration activities such as lost property, processing and cashing dockets, processing payments, and assisting with managing new Driver and Operator enquiries and 13shop sales.
Credit and Collections responsibilities include extracting and sending transports statements, applying receipts against invoices and invoice processing.
- Supporting Fleet growth.
- Provide general administration duties to support business operations: customer service, lost property, processing and cashing dockets, assisting with operator enquiries, managing 13shop sales.
- Billing, Invoicing, and payment allocations.
- Maintaining the facilities such as office supplies and kitchen area.
About You
- 3 years+ office management, retail, or other related experience
- Proven ability to take initiative and work independently
- Good communication skills. Ability to communicate in clear and professional manner, both written and orally
- Good attention for detail
- Good problem-solving skills
- Working experience of Microsoft Excel
How do I apply?
This is a fantastic opportunity to build on the career you have developed to date and be part a growth period in a long running organisation.
If what you have read resonates with your values, experience and career aspiration then please hit the button below and submit your application.
About Your Role
The Partner Growth Specialist will work with the Growth teams to achieve Driver and Operator growth and retention targets.
You will actively generate and pursue direct leads to sign up Drivers and Operators to our network along with gathering insights and refine sales methods to hit targets and build confidence in our brands.
- Maintain growth focus of Drivers and Operators
- Build and maintain meaningful relationships with Drivers and Operators to achieve growth and retention targets
- Work in a cohesive way to ensure best practice for the way we sell our brands
- Promote our brands and proudly build confidence in them with Drivers and Operators
- Be involved with industry events to generate meaningful engagement experiences for our Drivers and Operators
About You
- Sales experience in a similar role and/or business development role
- You will have track record of engaging with audiences and customers with positive outcomes
- You will be passionate about understanding the customer’s business and investigate and uncover their most important problems to solve
How do I apply?
This is a fantastic opportunity to build on the career you have developed to date and be part a growth period in a long running organisation.
If what you have read resonates with your values, experience and career aspiration then please hit the button below and submit your application.
About Your Role
We have an exciting permanent opportunity in our business to help assess and repair MTData dispatch equipment, EFTPOS, taxi meters, security cameras and other taxi equipment. No previous experience required!
About your Responsibilities
- Conduct Network Safety vehicle inspections.
- Repair of the MTData dispatch equipment, EFTPOS machines, taxi meters, security cameras and other taxi equipment
- Perform fault diagnosis and obtain parts and materials required for repairs.
- Assisting with diagnosis of vehicle issues relating to the MTData dispatch system, Camera system, of the Cabcharge FAREWAY plus system.
- Removing and applying decals and livery from Taxis.
- Interpret manuals and software to identify spare parts and liaise with the TAXITECH Manager in regard to ordering or parts.
- Keep shop equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies and performing preventative maintenance.
- Comply with all documented Health and Safety policies, procedures, work instructions and verbal instructions issued by the TAXITECH Manager.
- Ensure that work is done efficiently and in accordance with industry standards.
- Complete and maintain accurate service and administrative records in compliance with company record keeping requirements.
- Ability to work autonomously and in a team environment.
- High attention to detail.
- Customer service ethic.
- Experience in prioritising tasks and working under pressure.
- Ability to work with diverse cultures.
About Your Role
We have an exciting permanent opportunity in our business to help assess and repair MTData dispatch equipment, EFTPOS, taxi meters, security cameras and other taxi equipment. No previous experience required!
About your Responsibilities
- Conduct Network Safety vehicle inspections.
- Repair of the MTData dispatch equipment, EFTPOS machines, taxi meters, security cameras and other taxi equipment
- Perform fault diagnosis and obtain parts and materials required for repairs.
- Assisting with diagnosis of vehicle issues relating to the MTData dispatch system, Camera system, of the Cabcharge FAREWAY plus system.
- Removing and applying decals and livery from Taxis.
- Interpret manuals and software to identify spare parts and liaise with the TAXITECH Manager in regard to ordering or parts.
- Keep shop equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies and performing preventative maintenance.
- Comply with all documented Health and Safety policies, procedures, work instructions and verbal instructions issued by the TAXITECH Manager.
- Ensure that work is done efficiently and in accordance with industry standards.
- Complete and maintain accurate service and administrative records in compliance with company record keeping requirements.
- Ability to work autonomously and in a team environment.
- High attention to detail.
- Customer service ethic.
- Experience in prioritising tasks and working under pressure.
- Ability to work with diverse cultures.
About Your Role
We have an exciting permanent opportunity in our business to help assess and repair MTData dispatch equipment, EFTPOS, taxi meters, security cameras and other taxi equipment. No previous experience required!
About your Responsibilities
- Conduct Network Safety vehicle inspections.
- Repair of the MTData dispatch equipment, EFTPOS machines, taxi meters, security cameras and other taxi equipment
- Perform fault diagnosis and obtain parts and materials required for repairs.
- Assisting with diagnosis of vehicle issues relating to the MTData dispatch system, Camera system, of the Cabcharge FAREWAY plus system.
- Removing and applying decals and livery from Taxis.
- Interpret manuals and software to identify spare parts and liaise with the TAXITECH Manager in regard to ordering or parts.
- Keep shop equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies and performing preventative maintenance.
- Comply with all documented Health and Safety policies, procedures, work instructions and verbal instructions issued by the TAXITECH Manager.
- Ensure that work is done efficiently and in accordance with industry standards.
- Complete and maintain accurate service and administrative records in compliance with company record keeping requirements.
- Ability to work autonomously and in a team environment.
- High attention to detail.
- Customer service ethic.
- Experience in prioritising tasks and working under pressure.
- Ability to work with diverse cultures.
An exciting leadership opportunity to oversee a small team of installation technicians in the assessment, repair, Installation and deinstallation MTData dispatch equipment, EFTPOS, taxi meters, security cameras and other taxi equipment.
This role reports into the TAXITECH Manager and supervises TAXITECH Installers.
About Your Responsibilities
- Lead in the development and mentorship of junior Install technicians.
- Accountable for the day to day running of the Install bay, reporting to the TAXITECH Manager.
- Ensure the timely repair of the MTData dispatch equipment, EFTPOS machines, taxi meters, security cameras and other taxi equipment
- Perform fault diagnosis and obtain parts and materials required for repairs.
- Assisting with diagnosis of vehicle issues relating to the MTData dispatch system, Camera system, of the Cabcharge FAREWAY plus system.
- Removing and applying decals and livery from Taxis.
- Interpret manuals and software to identify spare parts and liaise with the TAXITECH Manager in regard to ordering of parts.
- Keep shop equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies and performing preventative maintenance.
- Listens to operator and driver complaints, conducting inspections, repairing engine failures, repairing mechanical and electrical systems malfunctions and replacing parts and components.
- Comply with all documented Health and Safety policies, procedures, work instructions and verbal instructions issued by the TAXITECH Manager.
- Ensure that work is done efficiently and in accordance with industry standards.
- Complete and maintain accurate service and administrative records in compliance with company record keeping requirements.
Experience Required:
- Ability to lead a team of technical installers.
- Technical Automotive Installation.
- High attention to detail.
- Customer service ethic.
- Experience in prioritising tasks and working under pressure.
- Ability to work with diverse cultures.
