Our Commitment to Your Safety

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Before your ride with us

Drivers must submit a valid full Driver’s license.
All 13cabs Drivers undergo background and police checks. They are trained to understand how to use our security and safety features and how to handle difficult situations. In some states, we even add some extra requirements, like working with children’s checks.
We undertake continuous driving history checks.
Poor behaviour is not tolerated in our cabs. Drivers identified as having poor behaviour are required to complete compulsory remedial training before being assessed for suitability to drive for 13cabs again.

We have mandatory vehicle inspections every four months – this means every car in our fleet undergoes three times more safety checks than rideshare. How’s that for safety, hey?
Inspections include 50 individual checkpoints covering the exterior, interior and mechanical aspects; from current roadworthy, functioning seatbelts GPS devices, cameras and alarm systems through to vehicle cleanliness and documented vehicle photographs.
All 13cabs Drivers and Operators are required to have the appropriate level of insurance.
Every 13cabs vehicle carries our distinctive bold orange branding, guaranteeing high visibility from the road. This reduces your risk of getting in the wrong car or being picked up by an unofficial vehicle.
Whenever you ride in a 13cabs, you can always see the 13cabs Drivers’ ID with photo, name and cab number – so you know you’re riding with a qualified, police checked and professional Driver. And when you book with us and provide a mobile number, we will SMS you your Driver’s details on approach.

Your personal details are always safe when you book a 13cabs ride – we keep your personal details completely private. Our Anonymisation System will prevent Drivers from accessing your phone number – even when they call you or if you use the ‘Contact Driver’ feature in the app.
With the 13cabs app, our Contact Centre is one touch away – simply tap “Connect” in the menu and talk to a ‘real person’ (bots not allowed!) based in Australia anytime, anywhere.
Download the 13cabs app here:

Our fleet has over 30,000 built-in cameras to ensure your safety. 
Every 13cabs vehicle is fitted with multiple built-in GPS tracking devices, we don’t just rely on your mobile phone for tracking. The live location of our vehicles is monitored 24/7 by our Contact Centre.
Finally, if you or your Driver is in trouble, there is a back-to-base alarm in each vehicle, monitored by our 24/7 Contact Centre.

Your personal details are always safe when you book a 13cabs ride – we keep your personal details completely private. Our Anonymisation System will prevent Drivers from accessing your phone number – even when they call you or if you use the ‘Contact Driver’ feature in the app.
With the 13cabs app, our Contact Centre is one touch away – simply tap “Connect” in the menu and talk to a ‘real person’ (bots not allowed!) based in Australia anytime, anywhere.