Pre- Authorisation of Payments
Why payment pre-authorisation?
For added payment security, 13cabs now pre-authorises your payment method to protect you against fraud.
When will 13cabs pre-authorise my payment?
When a new payment method is added and every time you request a trip.
Is the pre-authorisation hold amount equal to my trip amount?
Not necessarily. The pre-authorisation hold amount is a predetermined amount that either represents the full amount of the estimated fare for your booking or $1 or any other predetermined amount as may be required by 13cabs.
Why is there a 'pending' charge on my card statement when I haven't taken a trip?
This is a temporary pre-authorisation hold on your selected payment method and not an actual charge. This verifies that the card loaded is active and in good standing.
When is a payment authorisation released?
When you reach your destination, the authorisation hold is released and the final trip amount is charged to your selected payment method, minus the pre-authorised amount (if any).
What happens to my payment authorisation when I cancel my booking?
If the booking is cancelled, 13cabs will release the authorisation hold immediately, however please note that your financial institution may take 2-7 business days to process the payment authorisation reversal.
Will 13cabs pre-authorise all my bookings?
Pre-authorisation holds may be made on selected bookings only or may be made on all bookings, taking into account the number of trips you have previously taken, your payment method and/or the value of the estimate fare of your trip.
What if my payment pre-authorisation fails?
If, for any reason, your payment authorisation fails, you will receive a message stating so, and requesting at your discretion to try another card or payment method. In such cases, you will not be able to book a trip with 13cabs unless you have successfully completed the trip pre-authorisation.
Payment Safety
Your payment details registered with 13cabs are secure and encrypted. We don’t store, nor see, your credit card details.
Using your 13cabs Digital Pass
How do I use the 13cabs Digital Pass when booking via the 13cabs website?
1. Visit the 13cabs booking website
2. Enter your trip details – hint: you can book now or schedule for later
3. At Payment method choose ‘Paying the Driver Directly’
4. Make sure you have downloaded your 13cabs Digital Pass to your phone wallet before your ride
5. At the end of your trip, just tell the Driver you’re paying with Cabcharge and tap away
How do I add my 13cabs Digital Pass to my phone wallet?
13cabs Digital Passes are currently supported by iPhone 6 or later and with iOS 9 and later, and Android with NFC and Lollipop 5.0 and above.
Have an iPhone?
You should have received either an sms or an email with a link to download your 13cabs Digital Pass.
Using your iPhone, click on the link to download your 13cabs Digital Pass and add your digital pass to Apple Wallet.
1. Let your Driver know that you’ll be paying via Cabcharge
2. At the end
of your trip, select your 13cabs Digital Pass in your Apple Wallet
3. Hold your device near the reader
4. Use Touch ID, Face ID or enter your passcode to authorise payment
Have an Android Phone?
You should have received either an sms or an email with a link to download your 13cabs Digital Pass.
Using your Android Phone, click on the link to download your 13cabs Digital Pass and add your digital pass to Google Pay.
1. Let your Driver know that you’ll be paying via Cabcharge
2. Turn on NFC in your phone settings
3. Ensure NFC is also TURNED ON for the pass you wan to use in Google Pay.
4. Hold your device near reader and authorise payment
*Ensure your phone is updated with the latest versions of Google Play Services and Google Pay app versions.
*If you have any questions about your Digital Pass please contact Client.service@cabcharge.com.au or call 1800 652 229
For further information please refer to our Conditions of Use.